Coupon code "combine" if adding on to your Kickstarter pledge. Please include backer number.

FAQ

Do you ship worldwide?:

For the most part, yes.

Do you offer tracking/insurance?
Tracking and insurance are on all USA orders and International orders to many countries (excluding sticker orders)

Canadian friends, if you'd like tracking on your order for an extra charge, please contact me.

I am not responsible for order without insurance (Lettermail (Domestic, international and USA bound stickers), or countries not serviced by Asendia through Chitchats)

Please check this link to see if shipping to your country is eligible for tracking: 
https://support.chitchats.com/en/articles/1807246-which-countries-does-asendia-ship-to

Do you offer cancelations, returns, or exchanges?


No, all sales are final. If there's an issue with your order please email me at info@jeileen.com and I'd be happy to assist you.

Why was my order cancelled?

There are typically three reasons why your order may be cancelled.  

1.) I am out of stock of an item and didn't notice because I'm a goof.  I'll contact you first if this happens.

2.) Your billing and shipping address do not match.  In this case, I will reach out to the email provided within 3-5 business days to get more information regarding your order. Please note these orders will take longer than the stated turnaround time.

3.) You used coupon code "combine" and aren't actually combining orders.  Please don't do that.  

How do you grade your pins:

I have three grades: Standard, Seconds, and Thirds.  Pins are sorted depending on batch, and severity of defects.  Please see individual listings for grading.

Will you mark the customs declaration lower on my package so I don't have to pay fees?


I don't want to go to jail, so no. Buyers are responsible for all fees and taxes on their orders,

Wholesale?
No.